Refund policy

Return and Refund Policy

We have a 7-day return policy, which means you have 3 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it—unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at contactmrazastore@gmail.com. Please note that returns will need to be sent to the following address:

M Raza Chappal Store
Shop No. 3, MS Market, Jahangir Pura Bazar, Peshawar

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at contactmrazastore@gmail.com.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and make it right.

Exceptions / Non-returnable Items

Certain types of items cannot be returned, including:

  • Perishable goods (e.g. food, flowers, or plants)

  • Custom products (e.g. special orders or personalized items)

  • Personal care items (e.g. beauty products)

  • Hazardous materials, flammable liquids, or gases

Please contact us if you have questions about your specific item.

Note: We do not accept returns on sale items or gift cards.

Exchanges

The fastest way to get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

European Union 14-Day Cooling-Off Period

If the merchandise is being shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. The item must be returned in the same condition you received it—unworn or unused, with tags, and in its original packaging. Proof of purchase is required.

Refunds

We will notify you once we’ve received and inspected your return. If the refund is approved, it will be processed automatically to your original payment method within 10 business days.

Please note that it may take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at contactmrazastore@gmail.com.